Welcome to glamnailandbeauty.com. At Glam Nail & Beauty, we strive to ensure your satisfaction with our products and services. This Refund and Returns Policy outlines your rights and our procedures for returns, refunds, and cancellations for purchases made online, in-store, or through third-party booking platforms like Treatwell. We are based in Dublin, Ireland, and comply with the EU Consumer Rights Directive and Irish consumer protection laws.

1. Online Purchases (Products)

Cooling-Off Period: For products purchased online through our website, you have a legal right to a full refund within 14 days from the date of receipt, for any reason, even if you change your mind, as per EU consumer rights. You must notify us of your intent to return within this 14-day period and return the item within an additional 14 days.
Condition of Products: To be eligible for a refund, products must be unused, unopened, in their original packaging with seals intact, and in resalable condition. For hygiene reasons, we cannot accept returns of opened or used beauty products (e.g., skincare, shampoos) unless they are faulty.
Exemptions: Certain items are exempt from the 14-day cooling-off period, including personalized goods or perishable items, as per EU law.
Return Shipping Costs: You are responsible for return shipping costs unless the product is faulty, damaged, or incorrect, in which case we will cover the cost of return shipping with a prepaid label. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
Refund Process: Refunds for eligible returns will be issued to the original payment method within 3-10 business days of receiving the returned item. Delivery charges will be refunded only if the return is due to our error (e.g., faulty or incorrect item)

2. In-Store Purchases (Products)

Faulty or Incorrect Items: If a product purchased in-store is faulty, not as described, or unfit for purpose, you are entitled to a refund, replacement, or repair under Irish consumer law (Consumer Rights Act 2022). Please contact us within 7 days of purchase with proof of purchase to arrange a resolution.
Change of Mind: For non-faulty items, we offer a goodwill return period of 14 days from the date of purchase, provided the product is unused, unopened, and in original packaging with proof of purchase. Refunds or exchanges are at our discretion for in-store purchases where there is no legal obligation.

3. Service Refunds (Treatments and Appointments)

Satisfaction Guarantee: Your satisfaction with our beauty treatments is our priority. If you are not completely satisfied, please inform us during the treatment or within 24 hours after the service. We are committed to making corrections where possible, and if the issue is due to our fault, we will offer a refund or complimentary service at our discretion.
Cancellation and No-Show Policy: For appointments booked directly with us or via third-party platforms like Treatwell, we require at least 24 hours’ notice for cancellations or rescheduling. If notice is provided within this timeframe, any deposit paid will be refunded or credited to a future visit. Failure to notify us or no-shows will result in the loss of the deposit or a cancellation fee, as applicable.
Third-Party Bookings: When booking through platforms like Treatwell, refund or cancellation policies may also be subject to their terms. We advise reviewing their policies alongside ours for clarity.

4. How to Initiate a Return or Refund

For Products: Contact our customer service team within the applicable timeframe (14 days for online, 7-14 days for in-store) via email at [Insert contact email for glamnailandbeauty.com] or phone at [Insert contact number]. Include your order number, reason for return, and proof of purchase. We will provide return instructions and, if applicable, a prepaid label for faulty items.
Return Address: [Insert return address for Glam Nail & Beauty in Dublin, if applicable, or specify in-store returns process].
For Services: Notify us of any issues with treatments within 24 hours via the contact details above. For cancellations, contact us or the booking platform (e.g., Treatwell) at least 24 hours prior to your appointment.

5. Additional Information

Adverse Reactions: We are not responsible for adverse reactions to products or treatments unless caused by our negligence. We recommend patch testing products prior to full use and informing us of allergies or medical conditions before treatments.
Undelivered Goods: If an online order has not arrived within 2 weeks of placing it, contact us immediately. Refunds or re-dispatches for lost items will be arranged only after confirmation from the courier. Claims for non-delivery must be made within 4 weeks of the order date.
Final Sale Items: Products marked as “Final Sale” or purchased during promotional discounts are not eligible for return or refund unless faulty.

6. Contact Us

If you have questions or need assistance with a return or refund, please reach out to us at:

Email:
Address:
Phone:

7. Updates to This Policy

We may update this Refund and Returns Policy periodically to reflect changes in legal requirements or our practices. The latest version will be posted on this page with the updated date. Please review it regularly.