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Cookie policy
Cookie Policy
This Cookie Policy explains how we use cookies and similar technologies on our WordPress website to enhance user experience, analyze site performance, and provide personalized services through integrations like WooCommerce, Facebook Pixel, Google Analytics, Stripe, email services, and chat functionalities. By using our website, you agree to the use of cookies as described in this policy.
What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help us remember your preferences, understand how you interact with our site, and improve our services. We also use similar technologies like pixels and local storage, which are included under the term “cookies” in this policy.
Why Do We Use Cookies?
We use cookies for several purposes, including:
- Essential Functionality: To ensure our website operates correctly, such as maintaining your login status, securing transactions via Stripe, and enabling WooCommerce shopping cart features.
- Performance and Analytics: To track website usage and performance through tools like Google Analytics, helping us improve navigation and content.
- Marketing and Personalization: To deliver targeted advertisements and personalized content via Facebook Pixel and email marketing tools.
- User Support: To facilitate real-time assistance through chat functionalities.
- Fraud Prevention and Security: To detect and prevent fraudulent activities, especially for payment processing with Stripe.
Types of Cookies We Use
We categorize cookies based on their purpose and functionality:
- Essential Cookies: Necessary for the basic operation of our site, including authentication, security, and WooCommerce transactions. These cannot be disabled as they are critical to functionality.
- Functional Cookies: Enable personalized features like remembering your preferences or login details for a smoother experience.
- Analytics Cookies: Used by Google Analytics to collect data on how visitors use our site, such as pages visited and time spent, to help us optimize performance.
- Marketing Cookies: Set by Facebook Pixel and email marketing tools to track user behavior for targeted advertising and campaign effectiveness.
- Third-Party Cookies: Placed by external services like Stripe, Google, and Facebook to support payment processing, analytics, and marketing efforts.
Cookies Used by Specific Services
| Service | Purpose | Cookie Type |
|---|---|---|
| WooCommerce | Manages shopping cart and checkout processes | Essential, Functional |
| Facebook Pixel | Tracks user behavior for targeted ads | Marketing |
| Google Analytics (GA4) | Analyzes website traffic and user engagement | Analytics |
| Stripe | Secures payment transactions and fraud detection | Essential, Security |
| Email Marketing | Personalizes email campaigns | Marketing |
| Chat Functionalities | Provides real-time customer support | Functional |
Note on Third-Party Cookies: We oversee all third-party cookies (e.g., from Facebook Pixel, Stripe) on our site and maintain data processing agreements to ensure compliance with GDPR and Irish ePrivacy Regulations, reflecting our responsibility as joint controllers where applicable.
Legal Compliance and Consent
We are committed to complying with privacy regulations such as the General Data Protection Regulation (GDPR) for EU visitors, including those in Ireland, and the California Consumer Privacy Act (CCPA) for California residents. Here’s how we manage consent in line with guidance from the Irish Data Protection Commission (DPC):
- GDPR Compliance: If you are in the EU, we obtain explicit consent for non-essential cookies through a cookie consent banner, allowing you to accept or reject specific cookie categories. We do not rely on implied consent (e.g., scrolling or browsing) for non-essential cookies.
- Consent Renewal: Consent must be renewed every 6 months, and we provide mechanisms to reaffirm or withdraw consent during this period.
- No Cookie Walls: We ensure that refusing non-essential cookies does not block access to our website content, beyond necessary functionality limitations.
- CCPA Compliance: For California residents, we provide an opt-out mechanism for data sharing and cookie usage related to personal information sales.
- Consent Management: We use a cookie consent plugin to block non-essential cookies (like those from Facebook Pixel and Google Analytics) until consent is given. You can withdraw consent at any time via our cookie settings widget.
How to Manage Cookies
You can control cookie usage through:
- Our Cookie Banner: Adjust your preferences for different cookie categories when you first visit our site or by accessing the cookie settings widget. Our banner is designed to avoid ‘nudging’ by giving equal prominence to ‘Accept,’ ‘Reject,’ and ‘Manage’ options. We do not use pre-checked boxes or default ‘on’ settings for non-essential cookies, ensuring your choices are freely made. Withdrawal of consent is as simple as providing it, accessible via our cookie settings widget at any time.
- Browser Settings: Most browsers allow you to block or delete cookies. Note that disabling essential cookies may affect site functionality.
- Opt-Out Tools: For specific services like Google Analytics or Facebook Pixel, you can use opt-out tools provided by these platforms.
Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in legal requirements or our use of cookies. The latest version will be posted on this page with the updated date. Please review it regularly.
Contact Us
If you have questions about our use of cookies or this policy, please contact us via the details provided on our website.